Manage your subscription, update account settings, and understand your billing options.

Can I cancel my subscription at any time?
Yes, you can cancel anytime from your billing portal. Access it via your account dashboard.


How do I update my billing details?
Go to the Billing tab in your dashboard. You can update your payment method, address, and contact email there.


Can I pause my subscription?
Currently, we do not offer pause functionality. You can cancel and re-subscribe at any time.


What payment methods are accepted?
We accept major credit and debit cards (Visa, Mastercard, Amex) and PayPal.


How do I access my invoices?
​You’ll find downloadable invoices under Billing History in your account settings.

Basic info about JustVidding, our policies, and available resources.

What is JustVidding?
JustVidding is an interactive video platform that lets users host, customize, and embed videos with clickable buttons, CTAs, and forms.


Are there any tutorials available?
Yes! Visit our Tutorials Library inside your dashboard for step-by-step video guides.


Do you offer training or onboarding?
We provide self-paced onboarding videos and regular live training webinars.


Do you offer refunds?
​We offer a 14-day money-back guarantee on first-time purchases. Contact support if you need help.
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Step-by-step guides for creating and customizing your video experiences.

How do I upload a video?
Click "Upload New Video" from your dashboard. Supported formats: MP4, MOV, WEBM.


How can I add a clickable button or form?
Use the interactive editor to add buttons, email forms, and custom links at any video timestamp.


Can I embed JustVidding videos on my website?
Yes. Click the "Embed" button under any video to copy the HTML iframe code.


How do I add chapters or time-based actions?
Use the timeline editor to create chapters, jump cuts, or time-triggered buttons.


Can I use a custom domain with my videos?
​ Yes. You can map your custom domain under the Settings > Domain section.
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Common issues and quick fixes to keep your videos running smoothly.

Why isn’t my video playing on mobile?
Ensure your video is in MP4 or WebM format and that your embed settings allow mobile playback.


My purchase isn't showing up in my dashboard.
Try logging out and back in. If it still doesn’t appear, contact support with your order confirmation.


The app won’t load or is stuck. What should I do?
Clear your browser cache, disable browser extensions, or try a different browser.


I’m seeing a spinning icon during upload.
​This usually indicates a slow or interrupted connection. Try refreshing the page and uploading again.
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Set up tools that enhance your workflow and track performance.

Can I connect JustVidding with my CRM or email tool?
Yes. We support integrations with tools like ActiveCampaign, Mailchimp, and Zapier.


How do I add a Facebook Pixel or Google Analytics code?
 You can add tracking codes under Settings > Analytics for each video or project.


Do you support Zapier triggers?
​Yes. JustVidding integrates with Zapier to connect video actions with 5,000+ other apps.
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How can I get help?
 Use the in-app chat or email us at support@justvidding.com


Is there a community or group I can join?
Yes! Join the JustVidding Creators Hub on Facebook to connect with other users. (Coming Soon)


How can I request a feature?
​Submit feature requests via the Help tab in your dashboard or in the Creators Hub.
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